3 May 2018
Managing Difficult Situations
A one-day seminar on Managing Difficult Situations and Defusing ComplaintsView event
23 October 2018
No-one in business relishes the prospect of dealing with difficult situations. Veterinary practice is no different. Complaints in particular can have a profound and destructive effect on team morale, and ultimately the business.
Difficult situations can arise from a variety of sources and require speedy and efficient management. Handled appropriately, some disillusioned and disgruntled clients can even be converted into firm advocates for the practice.
Dealing with difficult situations, especially complaints, is a subject often raised at events organised by the VDS Training team, so we have arranged a one-day BEVA approved seminar to cover the subject in depth.
On the day there will be an introductory talk by Jonathan Pycock, Equine Claims Consultant, followed by practical sessions led by VDS facilitators.
Who is this course for?
The programme, which will provide an opportunity to practise some of the techniques covered, is aimed at all team members who deal directly with clients, including nurses, receptionists, managers, members of the administration team as well as vets, of course.