9 September 2017
The VDS invites you to a Communication Workshop on Saturday 9 September 2017, at GarscubeView event
17 October 2017
No-one in business relishes the prospect of dealing with difficult situations.Veterinary practice is no different. Complaints in particular can have a profound and destructive effect on team morale, and ultimately the business.
Difficult situations can arise from a variety of sources and require speedy and efficient management. Handled appropriately, some disillusioned and disgruntled clients can even be converted into firm advocates for the practice.
Dealing with difficult situations, especially complaints, is a subject often raised at events organised by the VDS Communication Training Team in association with BEVA. So we have arranged a one-day seminar to cover the subject in depth.
On the day there will be an introductory talk by Jonathan Pycock, Equine Claims Consultant, followed by practical sessions led by VDS facilitators.
The programme, which will include an opportunity to practise some of the techniques covered, is aimed at all those team members who deal directly with clients, including nurses, receptionists and managers, as well as vets, of course.
The training services provided by the Veterinary Defence Society Ltd’s Communications Training Department, as outlined in this document, are not regulated by the Financial Conduct Authority or by the Prudential Regulation Authority.