News | The Veterinary Defence Society

Who are the VDS? Who we are, what we do and why we do it

Who we are, what we do and why we do it. We're proud of our heritage. Explore the history of the VDS.

Understanding Significant Event Analysis

Significant event analysis is a constructive way to analyse adverse events in veterinary practice.

Supporting a colleague who has made a mistake

We consider how one might support a colleague who might be struggling with the emotional and the (perceived) reputational repercussions of making a mistake.

The role of communication in mistakes

Something goes wrong. A mistake is made. A complaint is lodged or potentially a claim is filed. But the impact of poor communication can have a far wider impact...

Is talking to clients about money your pet hate?

Does talking about fees with your clients make you feel uncomfortable? We consider some options and skills that can be used in practice.

The remarkable Aleen Cust (1868-1937)

We look back at the life of a woman who forged a pathway for female veterinarians to follow.

The importance of the whole practice team in client communication

How you communicate in practice plays a central role not just in clinical outcomes but how you experience your workplace.

Going Green Earns the VDS Silver

Following their Bronze accreditation from awarded in December 2021, the VDS is proud to have now achieved Silver accreditation with Investors in the Environment (iiE).

Mighty oaks from little acorns grow

We know how important environmental sustainability is, so we’re asking for your support to help us reduce our paper use.

Reframing veterinary communication

Jess Gillon talks to Elly Russell about her recent research on the ‘messy details’ of veterinary communication.

Mistakes and Reputational Damage within the Veterinary Profession

Catherine Oxtoby talks to Julie Gibson about mistakes in veterinary practice and reputational repercussions.

Blog Post: Handling Online Complaints

Read this blog for the VDS's guidance on what to do - and what not do - when responding to negative comments online.

The Pros and Cons of Posting Online: Social Media Case Study

The effect of words posted online can be far reaching, as we see in this fictional veterinary case study.