Understanding Significant Event Analysis
Significant event analysis is a constructive way to analyse adverse events in veterinary practice.
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Supporting a colleague who has made a mistake
We consider how one might support a colleague who might be struggling with the emotional and the (perceived) reputational repercussions of making a mistake.
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The role of communication in mistakes
Something goes wrong. A mistake is made. A complaint is lodged or potentially a claim is filed. But the impact of poor communication can have a far wider impact...
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